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 Understanding Consumer Satisfaction in Continuing Care Retirement Communities
Authors: Farida K. Ejaz, Ph.D. & Dorothy Schur
2003
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Given the burgeoning variety of housing options for elders, the issue of residents’ satisfaction
with care and services has become more critical to the success of the facility. Continuing care
retirement communities (ccrcs) are one option that covers housing and services across a retired
person’s lifespan. Understanding the key components of consumer satisfaction in this setting
is crucial to making the provision of care and services responsive to the growing needs and
demands of elders.
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Improving Work Settings and Job Outcomes for Nursing Assistants in Skilled Care Facilities
Authors: Linda S. Noelker, Ph.D., Farida K. Ejaz, Ph.D.
2001 |
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Of all nursing home employees, nursing assistants spend the most time with residents and provide the majority of the direct care that residents receive daily. Yet, they are the lowest paid workers in health care. In addition to the physically and emotionally demanding nature of the work, residents, their families, and other staff sometimes do not treat them with respect. Consequently, the turnover rate among nursing assistants on an annual basis can exceed 100 percent. High turnover compromises the quality and continuity of resident care. It also substantially increases the cost of care while detracting from its quality. It’s been estimated that nursing homes spend $3,000 to $4,000 to replace a nursing assistant who resigns or is fired...
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