CAHPS Surveys

Nested Applications

CAHPS Image

CAHPS surveys-woman and man sitting on a couch looking at a survey.

CAHPS 1

Benjamin Rose Institute on Aging has been a CMS-certified vendor for over 10 years, providing the services necessary to meet CAHPS requirements at a competitive price for Home Health Care CAHPS and Outpatient and Ambulatory Surgery CAHPS.

As a nonprofit organization, our vision is to influence the standards of care for older adults. As a CAHPS survey vendor, we apply that vision to assist organizations in improving the quality of service available for consumers. We work with agencies to help you develop appropriate benchmarks to improve patient satisfaction with your services.

CAHPS 2

For an industry competitive price, we:

  • Import agency-supplied patient data
  • Contact patients according to CAHPS requirements
  • Conduct the surveys, including follow-up mailings
  • Format and submit data to CMS
  • Provide reports on patients' survey responses, including open-ended feedback questions, uniquely crafted by Benjamin Rose CAHPS professionals to help you get the most out of your CAHPS surveys

There are no hidden set-up fees, annual fees or subscription or maintenance fees

Offering CAHPS survey services in Spanish:

Our CAHPS survey services are offered in Spanish to help your organization receive important feedback from more patients.

This includes:

  • All letters and surveys to patients in Spanish
  • A Spanish-speaking helpline for questions regarding the survey
  • Translating feedback to English to provide your organization with important patient comments

Publicly Reported Quality Measures:

Our services include reports that display your agency’s results compared with your state and national results. In addition, we provide the responses to open-ended feedback questions, uniquely crafted by Benjamin Rose CAHPS professionals to help you get the most out of your CAHPS surveys.

The publicly reported quality measures for the two different varieties of CAHPS surveys are:

Home Health Care CAHPS

  • Care of patients
  • Communication between providers & patients
  • Specific care issues
  • Overall rating of care
  • Patient willingness to recommend agency to family or friends

Outpatient and Ambulatory Surgery CAHPS

  • About facilities and staff
  • Communications about patient procedure
  • Preparations for discharge and recovery
  • Overall rating of facility
  • Patient willingness to recommend facility to family or friends

CAHPS 3

Expert Leadership:

Julie Rentsch, Benjamin Rose CAHPS Survey Administrator, has been recognized by LeadingAge as a resource for organizations interested in understanding CAHPS reporting and star ratings. Our CAHPS team, led by Julie, provides our clients with resources and tools to help them use results from CAHPS surveys for quality improvement.

For detailed CAHPS pricing, or to learn more about our CAHPS survey services, please fill out the form below. If you would like to speak to a CAHPS team member directly, pleasecall (216) 373-1746 or email cahpssurvey@benrose.org.

CAHPS Contact Form

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Leadership

Leadership

Julie Rentsch

Research Associate

Julie Rentsch is a Research Associate in the Center for Research and Education at Benjamin Rose Institute on Aging. She serves as Project...

Julie Rentsch is a Research Associate in the Center for Research and Education at Benjamin Rose Institute on Aging. She serves as Project Director for the Best Practice Caregiving project and oversees consumer satisfaction services for Benjamin Rose and its subsidiaries. Rentsch joined Benjamin Rose in 1999.

Rentsch has more than 20 years of experience as a research professional. She has extensive analytic and project management skills including database architecture and development. She served as the Care Consultation Information System (CCIS) developer and led the effort to design and develop a system to facilitate the delivery of the evidence-based program “BRI Care Consultation™.”

Rentsch serves as the Benjamin Rose CAHPS Survey Administrator and has been recognized by LeadingAge as a resource for organizations interested in understanding CAHPS reporting and star ratings.

Rentsch earned a Bachelor of Arts degree in psychology from Baldwin-Wallace College and a master’s degree in sociology from Cleveland State University.

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