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5 Tactics to Help Improve Your Home Health CAHPS Rating
There’s a reason that positive customer reviews are very important to home health agencies—many households seeking in-home health care services rely on published accounts to guide them in selecting the agency they feel will be the best fit for their situation.Read More
Chen, L., Ye, M., Kahana, E. (2019). Process and structure: Service satisfaction and recommendation in a community-based elderly meal service in Shanghai. Journal of Aging & Social Policy.
Ejaz, F. K., & Schur, D. (2003). Understanding consumer satisfaction in continuing care retirement communities. Newsletter of the Healthcare on Aging Network, 10(3), 3.
Ejaz, F. K., Schur, D., & Fox, K. (2006). Resident satisfaction with independent living facilities in continuing care retirement communities. In S. Kunkel & V. Wellin (Eds.), Consumer voice and choice In long-term care (pp. 167-180). New York, NY: Springer.
Deimling, G. T. & Looman, W. J. (1993). Predictors of the use of respite services by caregivers of Alzheimer's patients: Racial and generational differences. Sociological Practice, 11(1), 158-175.