Hearing a diagnosis of a serious disease or chronic condition—such as cancer, dementia, Parkinson’s or advanced heart disease—can be one of the most overwhelming moments in a person’s life. For many older adults and their caregivers, the moment is followed by what some describe as “diagnose and adios,” where medical staff provide the diagnosis but little in the way of ongoing guidance or support. Suddenly, you’re left with questions, uncertainty and a need to navigate unfamiliar territory without a clear map.

While every diagnosis and personal situation is unique, there are steps older adults and caregivers can take to move from shock and confusion toward a plan for living well and managing the condition.

1. Give Yourself Time to Process

A serious diagnosis often brings a flood of emotions, whether fear, sadness or even anger. It’s important to give yourself permission to feel and process these emotions before rushing into major decisions. This can mean taking a day or two to step back or talk with trusted family members or friends.

2. Get Clear, Written Information

If you don’t feel like you’re receiving the information you need from your healthcare provider, you may need to advocate for yourself. Ask for written summaries, copies of test results and clear explanations of the diagnosis, treatment options and what to expect moving forward. Bring a notebook so you can review your notes later.

Questions to ask may include:

  • What stage or severity is my condition?
  • What are my treatment options, and what are their pros and cons?
  • What symptoms should I expect now and in the future?
  • How will this condition impact my day-to-day life?

3. Build a Care Team

Managing a chronic or serious illness is rarely a one-person job. Your care team might include:

  • Primary care physician and specialists for medical guidance
  • A nurse navigator or social worker to help connect you with resources
  • Family members or friends who can help with transportation, meal prep, providing care or offering emotional support
  • Community programs for caregiving support, education and respite

For dementia or other conditions where decision-making may become harder over time, it’s crucial to discuss your wishes early. If you don’t have advance directives in place, consider making it a top priority. If you’ve already arranged these documents, you should review them to make sure they are current and don’t require any changes.

4. Seek Community Support

Many organizations, both local and national, offer disease-specific information and support groups:

  • American Cancer Society – Cancer-specific support and resources, including patient navigators.
  • Alzheimer’s Association – 24/7 helpline, education and caregiver support for dementia-related conditions.
  • Dementia Support Programs –Evidence-based programs designed to help older adults with dementia and their caregivers. One such example is WeCare…Because You Do, a care consultation program provides a dedicated care navigator who offers ongoing guidance, resources, and problem-solving tailored to your situation. For additional programs, explore the Best Programs for Caregiving database.
  • Parkinson’s Foundation – Education, community programs, and helplines for people with Parkinson’s and their caregivers.
  • Area Agencies on Aging – Local offices that connect older adults with services like home care, transportation, and meals.

5. Care for the Caregiver

For caregivers, the post-diagnosis period can be as overwhelming as it is for the person diagnosed. Burnout is a real risk, especially when balancing care duties with work, family and personal needs.

  • Ask for help early, without waiting until you’re exhausted.
  • Take regular breaks and schedule time for activities you enjoy.
  • Connect with other caregivers through support groups or online forums

6. Remember: You’re Not Alone A diagnosis can feel isolating, but countless others have walked this path and found ways to live fully and meaningfully. By building a network of support, seeking reliable information and making proactive plans, you can move forward with greater confidence and less fear.